Shipping & Returns



Returns Policy

  • If you are not satisfied with the products you have received, we will gladly offer a refund with in 10 days of receipt. However, any product that is returned must be repackaged for resale. Because of this, you can expect to pay a restocking fee of 10-15%.  Higher restocking fees will be assessed if there is damage, or obvious wear and tear to the product as the product can not be sold as new. 

    Please contact a member of our customer support team within five business day of receipt of your order to request a RMA number, as this number must be included on return shipments. Returns will not be accepted if we are not contacted within 10 days of delivery.

  • It is the customer's responsibility to return any non-defective items for refund. All returns should be insured accordingly, as Prize Wheel Depot is not responsible for any damages that may occur in transit.  If the product has obvious carrier damage a member of our support team will provide you with the necessary documentation to provide to your carrier to file a claim.  

  • All returns must be received in new and resalable condition with original packaging. A 10-15% restocking fee will be accessed, depending on the condition of packing materials included with the return.

  • If there are any defects in product or if there are missing parts please contact us immediately so we may rectify the situation to ensure you are satisfied with your promotional product



Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

With questions about shipping please contact us at 732-775-7510 or email us at liz@prizewheeldepot.com